 |  |
 |
|
|
FloristWare Technical Support Article: 10115 Internal Theft: Part 3 - Cash Refunds for Non-Cash Payments (Same Day)This article discusses how Cash Refunds issued for Non-Cash payments can indicate internal theft, and why they are especially troubling when they take place on the same day. The Suspicious Activity Report in FloristWare covers many different types of suspicious activity (activity that may indicate internal theft). Cash Refund For Non-Cash Payment (issued on the day of sale) are one such type of activity. What exactly does 'Cash Refund For Non-Cash Payment (Same Day)' mean? The user issued a refund for a sale that was made earlier the same day (suspicious in it’s own right) and refunded cash when the customer had paid by other means (also very suspicious, even on it’s own). What is the concern? Possible internal theft may be taking place. The user may have simply issued a cash refund and pocketed the money. How concerned should I be? You should be very concerned about this type of activity. We consider it to be the most dangerous of all because it combines two types of suspicious activity: Refunding a sale on the same day it was made and refunding cash when the sale was paid by for other means. What can I do? You should definitely discuss this activity with the user. The main questions are 'why did you issue a refund on the same day of the sale?' and 'why did you refund cash when the customer paid by something else?'. This is very suspicious and you should definitely also consider calling the customer. When you make these calls to customers it is a good idea to try and be diplomatic. Say something like 'I saw that you needed a refund. I feel terrible that you weren’t satisfied. Can you tell me a little bit about the the problem?' If the customer says that you are mistaken - that they did not request/receive a refund you have a serious problem! As far as FloristWare is concerned this sale was refunded and the money was given to someone. Where did the money go? At that point you may want to talk to the employee. There may be a very good explanation. See if your employee can tell you what happened. Please keep in mind that there is one security leak FloristWare can never seal - their is always the possibility employees are working under someone else's ID - either accidentally or on purpose. Remember that the employee is innocent until proven guilty! |
 |
|
|
||
 |
 |
 |
|