 |
 |
 |
|
Complete List of Support Articles
Accounting vs. Performance FiguresThis article is designed to help you understand how and why FloristWare differentiates between Accounting and Performance figures when generating reports.
Accounts Receivable: Adding New AccountsThis article will show you how to add new charge accounts.
Accounts Receivable: Clearing Credit BalancesThis article will teach you how to "Tidy-Up" your Accounts Receivable by clearing any accidental overpayments.
Accounts Receivable: Default AccountsThis article explains how default accounts are selected and "attached" to your customers.
Accounts Receivable: Editing An AccountThis article will show you how to edit the information that you have on file for an account.
Accounts Receivable: Opening BalancesThis article will show you how to record an opening balance when opening a new account.
Accounts Receivable: Recording PaymentsThis article will teach you how to accept a payment on account.
Accounts Receivable: Writing Off Unpaid Invoices and BalancesThis article will show you how you can write off unpaid invoices and balances in your Accounts Receivable.
Adding A Credit Card Swiper To A Mac SystemThis article will help you add a credit card swiper to your Mac FloristWare system.
Capitalization Of Names And PlacesAn explanation of how FloristWare attempts to correct the capitalization of names.
Category Settings: Changing Category NamesThis article explains the proper way to go about changing category names.
Category Settings: Seasonal CategoriesThis article will show you how you can use the Product and Category settings to work with seasonal offerings.
Daily Sales Report: Balancing PaymentsThis article discusses how you can use a special feature in FloristWare to balance the Payments section of your daily sales report.
Defer Payment: Collecting Deferred PaymentsThis article explains how FloristWare can help you collect deferred payments.
Defer Payment: Taking Deferred PaymentsThis article explains how to enter a payment for a sale on which payment was initially deferred.
Defer Payment: What It Means and When To Use ItThis article explains what the "Defer Payment" option does and how it is meant to be used.
Delivery ZonesThis article discusses the best way to use the Delivery Zones feature.
Enclosure Cards / Delivery Slips: Choosing a FormatFloristWare can print enclosure cards / delivery slips for your delivery orders, and it can print them in three different formats. This article is to help you decide on the format that is best for you.
Enclosure Cards / Delivery Slips: Getting StartedFloristWare can print enclosure cards / delivery slips for your delivery, but before you can take advantage of this feature you will need to order custom card blanks. This article is designed to help you get started.
Equipment: UPS (Uninterruptible Power Supply)This article discusses the benefits of having a UPS (Uninterruptible Power Supply).
FloristWare & BloomNetThis article discusses the ability of FloristWare to interact with BloomNet.
FloristWare & Floral SourceThis article discusses the ability of FloristWare to interact with the Floral Source network.
FloristWare & FTDThis article discusses the ability of FloristWare to interact with FTD.
FloristWare & TelefloraThis article discusses the ability of FloristWare to interact with Teleflora.
FloristWare & the Blossoms NetworkThis article discusses the ability of FloristWare to interact with the Blossoms Network.
FloristWare & the Petals ExchangeThis article discusses the ability of FloristWare to interact with the Petals exchange.
FloristWare Back-Ups: Good PracticesThis article discusses automated FloristWare back-up process and what to do with the back-up files.
FloristWare Fairness PolicyThe complete FloristWare Fairness Policy - designed to protect our users.
Gift Certificates: Promotional Gift CertificatesHow to issue promotional gift certificates using FloristWare.
Gift Certificates: Redeeming Gift CertificatesHow to redeem gift certificates using FloristWare.
Gift Certificates: Selling Gift CertificatesHow to sell gift certificates using FloristWare.
Hardware: Cash DrawersThis article discusses using a cash drawer with FloristWare.
Hardware: Receipt PrintersThis article discusses using a receipt printer with FloristWare.
Marketing Sympathy Work: Networking With Funeral DirectorsThis article discusses discusses marketing sympathy work by networking with funeral directors.
Marketing Sympathy Work: Raising AwarenessThis article discusses discusses marketing sympathy work by raising awareness with your existing customers.
Marketing Sympathy Work: The BasicsThis article discusses discusses the basics of marketing sympathy work.
Marketing Sympathy Work: Yellow PagesThis article discusses discusses marketing sympathy work by advertising in your local telephone directory.
Marketing Wedding Work: Bridal MagazinesThis article discusses discusses marketing wedding work through advertising in bridal magazines.
Marketing Wedding Work: Bridal ShowsThis article discusses discusses marketing wedding work through attending bridal shows.
Merchant Service Providers 1: The BasicsThis article discusses the basics of merchant service providers and what they do.
Merchant Service Providers 2: Understanding The RatesThis article discusses the different types of rates a Merchant Services Provider may refer to.
Merchant Service Providers 3: Getting The Lowest Possible RateThis article discusses getting the lowest possible rates from your Merchant Services Provider.
Merchant Service Providers 4: Payment OptionsThis article talks about some of the payment options offered by different Merchant Service Providers.
Merchant Service Providers 5: ChoosingThis article discusses choosing a Merchant Service Provider.
Missing ProductsThis article explains what to do if some or all of the products you have entered into FloristWare seem to disappear.
Payment: Split Tender PaymentsThis article explains how to handle a sale that involves taking more than one type of payment.
Points Programs 1: Why You Need One!This article discusses some of the main reasons why you should run a points program.
Points Programs 2: Selecting A ValueThis article helps you decide on how many bonus points you wish to award.
Points Programs 3: Minimum Sale ValueHow to increase sales and profit margins by specifying a minimum sale value before points are awarded.
Points Programs 4: New Customer BonusThis article discusses the New Customer Bonus Points option.
Points Programs 5: Point SalesThis article discusses how to increase sales by having special points bonuses.
Points Programs 6: Adjusting Point BalancesThis article discusses adjusting customer's points balances.
Product Settings: AddThis article will show you how to add new products to FloristWare.
Product Settings: Change Product PricesThis article will show you how to change the price for a product.
Product Settings: Delete a ProductThis article will show you how to delete a product from FloristWare.
Product Settings: Edit a ProductThis article will show you how to edit a product - it's name, description, category and more.
Product Settings: Naming ProductsThis article will discuss points that you should keep in mind when naming your products.
Product Settings: Seasonal ProductsThis article talks about seasonal products and how FloristWare can keep them "out of the way" when they are not in season.
Products & Categories: The BasicsThis article will help you understand Products, Categories and the relationship between them.
Quick & Easy Christmas Marketing PlanA great plan for using the FloristWare marketing tools to maximize your Christmas sales - even at the last minute!
Reminder Calls: Making Effective Reminder CallsThis article will show you to make effective reminder calls that turn into orders.
Reminder Sales: Making Effective Sales Calls
Sending Marketing E-Mails: Legal IssuesThis article discusses the steps you should take to ensure that you do not violate laws regarding unsolicited (spam) e-mail.
Sorting RecordsThis article discusses sorting data and reports in FloristWare.
Touch-Screen Monitors 1: The BasicsThis article discusses the basics of how you can use a touch-screen monitor with FloristWare.
Touch-Screen Monitors 2: OptionsThis article discusses the different touch-screen technologies are available.
Touch-Screen Monitors 3: Setting UpThis article discusses how to set-up a touch-screen monitor with FloristWare.
Understanding Items, Orders and SalesAn explanation of the differences between items, orders and sales and how they all work together.
Understanding The Order-Taking ProcessAn explanation of the FloristWare order taking process and the sequence it follows.
Using ShortcutsA guide to using the shortcuts in FloristWare.
Valentines Day Marketing PlanA great plan for using the FloristWare marketing tools to maximize your Valentines sales and pre-orders while building your customer database AND maintaining your sanity.
Missing WorksheetsThis article explains what to do if you took an order and no worksheet printed out.
Settings: Order FillingUnderstanding the Order Filling setting, and how to choose the setting that is right for you.
Missing Outgoing WiresThis article explains what to do if you took an order that you needed to send to another florist, but FloristWare never gave you the chance.
Missing Cash: Part 1 - First StepsThis article discusses the first steps you should take if you find cash missing.
Missing Cash: Part 2 - Next StepsThis article discusses the more serious steps you can take if you find cash missing.
Internal Theft: Part 1 - The Suspicious Activity ReportThis article discusses how you can use the Suspicious Activity Report to reduce fraud and internal theft.
Internal Theft: Part 2 - Late CancellationsThis article discusses Late Cancellations, how they relate to internal theft and what you can do to protect yourself.
Internal Theft: Part 3 - Cash Refunds for Non-Cash Payments (Same Day)This article discusses how Cash Refunds issued for Non-Cash payments can indicate internal theft, and why they are especially troubling when they take place on the same day.
Internal Theft: Part 4 - Cash Refunds for Non-Cash PaymentsThis article discusses how Cash Refunds issued for Non-Cash payments can indicate internal theft, and what you can do about it.
Internal Theft: Part 5 - Cash Refund On The Same Day As SaleThis article discusses how Cash Refunds issued on the day of sale can indicate internal theft, and what you can do about it.
Internal Theft: Part 6 - Reducing Internal TheftThis article discusses simple steps you can take to reduce internal theft.
Internal Theft: Part 7 - AdvancedThis article discusses even more things that you can do to reduce internal theft.
Employee Timeclock: Part 1 - The BasicsThis article provides an introduction to the employee timeclock feature in FloristWare.
Employee Timeclock: Part 2 - Getting StartedThis article will show you how to begin using the Employee Timeclock features in FloristWare.
Employee Timeclock: Part 3 - Day-To-Day UseThis article will show you how your employees will use the Timeclock feature on a daily basis.
Employee Timeclock: Part 4 - ReportingThis article will take you through the process of generating a report that shows you the hours worked and wages earned by your employees for a given amount of time.
BloomNet/BloomLink: Part 1 - The BasicsThis article will introduce you to the basics of sending and receiving BloomNet wire orders and related messages through FloristWare.
BloomNet/BloomLink: Part 2 - Getting StartedThis article will show you how to adjust your settings so that you can start sending and receiving BloomNet orders and messages directly from FloristWare.
BloomNet/BloomLink: Part 3a - Outgoing Wires / SendingThis article will show you how to send an outgoing wire directly through the BloomNet BloomLink network.
BloomNet/BloomLink: Part 3b - Outgoing Wires / InquiriesThis article will show you how to send an Inquiry message on an outgoing BloomNet wire.
BloomNet/BloomLink: Part 3c - Outgoing Wires / Price ChangeThis article will show you how to change the price of an outgoing wire through the BloomNet/BloomLink network.
BloomNet/BloomLink: Part 3d - Outgoing Wires / CancellingThis article will show you how to cancel an outgoing wire through the BloomNet/BloomLink network.
BloomNet/BloomLink: Part 4a - Incoming Wires / ReceivingThis article will discuss how you receive an incoming BloomNet wire over the BloomLink network.
BloomNet/BloomLink: Part 4b - Incoming Wires / InquiriesThis article will show you how can send an Inquiry on an incoming order through the BloomLink network.
BloomNet/BloomLink: Part 4c - Incoming Wires / CancellationsThis article will show you how to deal with a cancellation request on an incoming wire.
BloomNet/BloomLink: Part 5 - Reconciling Your StatementThis article will show you how to print a special report to reconcile to your monthly BloomNet statement.
Wire Services: Add A Wire ServiceThis article will show you how to add a wire service to your settings.
Wire Services: Edit A Wire ServiceThis article will show you how to adjust your settings for a given wire service.
Wire Services: Remove A Wire ServiceThis article will show you how to remove a wire service from your settings.
How To Switch To The Full Version Of FloristWareThis article will show someone who is currently using the free Trial version of FloristWare how to begin the process of converting to the full version.
E-Mail: Configuring Your SettingsThis article will show you how to configure your e-mail settings so that you can send e-mail directly from FloristWare.
E-Mail Marketing: The BasicsThis article explains the basic steps in creating an e-mail marketing campaign.
E-Mail Marketing 1: Creating a ListThis article discusses the basics of creating a list to be used in an e-mail marketing campaign.
E-Mail Marketing 1a: Creating a List Name by NameThis article will show you how to create a list using the "Name by Name" approach.
E-Mail Marketing 1b: Creating a List Using PowerbuilderThis article briefly discusses how to use the "PowerBuilder" feature to create a list of people for e-mail marketing.
E-Mail Marketing 2a: Sending Plain Text E-MailThis article explains how to send simple, plain text e-mail.
E-Mail Marketing 2b: Sending HTML E-MailThis article will show you how to send formatted html e-mail to a list of people that you have created.
E-Mail Marketing 2b: Sending Using A ServiceThis article will show you how to export your list of people to send to an outside service like Constant Contact for e-mail marketing.
Configuring FloristWare To Work With Multiple Printers (Windows) - TroubleshootingThis article covers some of the things that can go wrong when trying to have FloristWare work with multiple printers in a Windows environment.
Enclosure Cards / Delivery Slips: SettingsThis article is designed to help you properly configure your settings so that you will be able to use FloristWare to print enclosure cards/delivery slips.
|
 |
|
|
||
 |
 |
 |
|