This week there was a call from a florist who explained that a customer had gone "missing".
The florist knew that they had taken an order from this customer and entered all of their contact information including name, phone number, address, etc. However, when they tried to look the same customer up later they couldn't find them. The florist were worried that the customer had been lost or accidentally deleted.
This is almost always the result of the customer's name being entered incorrectly - either when you first entered or on subsequent searches.
The good news is that the customer and their data are still in the FloristWare POS system - it's just a matter of finding them.
Since FloristWare lets you search for customers by last name or phone number, it's a good idea to look for customers with confusing names using their phone number instead. This way you don't have to worry about getting the spelling right.
In this case the florist did a search by telephone number and found that they had indeed spelled the customers name incorrectly when they were first entered. They then simply corrected the name and in the future they will be able to find that customer by last name or phone number.
