FloristWare helps you build customer loyalty in several different ways.
The optional Points Program is a neat feature that runs a points-based incentive program. Every time customers buy flowers, they earn points that can be redeemed for free or discounted product in the future.
You choose whether or not you want to run an optional points program. If you do, you get to decide how many points are awarded and what they are worth. You get to decide whether to allow partial redemptions (for discounts) or just full redemptions (free product).
Don't think it will work? There is a reason why these programs are so popular! They keep customers coming back.
Reminders are another feature that customers love. Customers can ask you to remind them about their special days, and FloristWare will prompt your staff to call or email the customer as the day draws closer. This is a valuable service, and customers come to depend on it.
The greatest way to ensure customer loyalty however is to provide unmatched customer service. Features like AutoFill and HotSpots allow you to take orders faster, something every customer appreciates. Notes reminds you what the customer like and doesn't like. Histories can show you everything the customer ever bought, who it went to and what it said on the card.
The optional points program gives your customers a financial incentive to stay loyal. Reminders make sure you contact them just as they start thinking about making purchases. Enhanced customer service makes you the florist that they want to deal with.
These are ways that FloristWare helps you keep your customers loyal!
