FloristWare keeps track of how well your employees perform and then presents this information to you in a way that allows you to use your people most effectively.
For example let's say you have one employee that consistently gets $8 more that the store average on each sale. Obviously this employee is very good at upselling and getting the most from your customers. This is somebody you want to make sure is right out front and dealing with customers - making sales and taking orders - all day long! You don't want somebody like that in the back washing pails.
If you have someone who is consistently making sales lower than the store average, or is frequently discounting product you may want to take them out of sales or give them some guidance.
You might also see that the work of a certain designer is being returned more often than you would like - maybe you need to talk about their preparation and packaging. If an employee's sales are being refunded more often than normal maybe they aren't giving the proper care instructions.
These may seem like little things but they are little things that can save you money and give you a real edge in customer service!
