FloristWare was originally designed as an order-taking system, and it has many features that save time for you and the customer while reducing errors and providing an exceptional level of customer service.
The first step is to enter the delivery date and city. The Date Checker feature automatically looks for conflicts so that you don't accidentally take an order that you can't deliver.
The next step is to get the customer's information. If this is a repeat customer, you need only to enter their name or phone number to get access to their order history, spending patterns and preferences through the Notes and Histories tools. This information will help you give this customer exactly what they want while saving you time.
The next step is the recipient information. If the recipient has received flowers before, you need only enter their name or phone number to see their entire order history and preferences through the Notes and Histories tools. All of their addresses will be on file — the AutoFill feature ensures that you never have to enter an address twice. If it is a new recipient, the HotSpots feature can be used to automatically enter the addresses of the places that you deliver to frequently & like hospitals, funeral homes, etc.
Next you select the product. The Histories feature shows you what this customer and recipient have sent/received in the past in case they really liked something and want it again. Notes hows you what they like.
Once you select the product, you can make changes to the price, delivery or service charges. The Budget Tool comes in handy if the customer has a certain amount in mind by showing you what you have to work with after taxes and charges are taken into account.
You can also make changes to the product description. Say the customer wants a mixed arrangement but hates gyp. You can note this and it will appear to your designer or the florist that you send the order to.
At this point you confirm the order. You can either take more orders or proceed to checkout.
If you like, the optional points program can automatically be awarded to keep the customer loyal. The Reminders can prompt your staff to ask the customer if they would like a remindercall prior to any special occassions. And AdTracker can prompt you to ask the customer how they heard about you so that you can monitor the effectiveness of your advertising.
Once you are done with the customer, FloristWare will print out the order/delivery slip for local orders. This has the information your designer needs to create the piece and your delivery service needs to get it delivered. FloristWare can also print Enclosure Cards / Delivery Slips.
If it is an outgoing wire, FloristWare makes assigning it quick and easy, and the reciprocity feature makes sure that you give it to a florist that also sends business to you.
