tag:www.floristware.com,2010:/content/users_potential/faqs//15 2009-01-15T12:17:33Z This section contains answers to some of the most frequently asked questions about the FloristWare POS system for flower shops. Movable Type 3.35 tag:www.floristware.com,2009:/content/users_potential/faqs//15.621 2009-01-15T12:14:07Z 2009-01-15T12:17:33Z

Some questions and misconceptions recently came up on FlowerChat. I'll try and set the record straight below: • FloristWare is not a web-based solution. It - and your data - resides on your computer so that you always have sole...

Mark Anderson http://www.floristware.com Some questions and misconceptions recently came up on FlowerChat. I'll try and set the record straight below: • FloristWare is not a web-based solution. It - and your data - resides on your computer so that you always have sole ownership of it. • There is an automated back-up routine that is run every night. The latest version also allows you to automate the process of sending a compressed back-up file to our ftp server for secure storage. • Dorothy is absolutely right - you could use gotomypc for remote access but if you have more than one license it’s not necessary - the software itself allows for remote access. It’s not uncommon for users to run statements, peruse reports or even track individual orders from anywhere they can get an internet connection. • The licensing can be confusing at first. We’re not actually worried about how many machines you install it on - just how many simultaneous connections you have. For example a user with a two station license could install the software on four machines with no problem - they just can’t use all of those stations at the same time. • We do offer some very interesting wire service options. FloristWare has full send and receive capability with BloomNet and Flower Shop Network and one-click sending (but no receiving) with bbrooks and Floral Source. • There is no integration with the FTD Mercury or Teleflora Dove networks. FTD and Teleflora orders can be entered into the system for tracking/reporting purposes. • There are definitely payroll features. The system will keep track of the hours worked by each employee and calculate their wages earned but it does not calculate withholding taxes, etc. The version currently being deployed also includes a staff scheduling tool. • Computer generated cards are an interesting issue. They can definitely save time and reduce errors but many shops - high end shops particularly - have resisted because they feel that they are cold and impersonal. Finding a solution has been a priority. The new version allows full wysiwig (What You See Is What You Get) card editing. You get to adjust the default font settings and then tweak them on a card-by-card basis. Some florists have told us that they plan to have fonts created of their own handwriting (this can be done) and use that. tag:www.floristware.com,2008:/content/users_potential/faqs//15.585 2008-08-06T01:22:18Z 2008-08-06T01:48:41Z

This is a concern for many florists who have in the past been limited to certain over-priced options. FloristWare will work with whatever merchant service provider you choose. You get the best rate you can (we can help) and we'll...

Mark Anderson http://www.floristware.com This is a concern for many florists who have in the past been limited to certain over-priced options. FloristWare will work with whatever merchant service provider you choose. You get the best rate you can (we can help) and we'll make it work. tag:www.floristware.com,2007:/content/users_potential/faqs//15.184 2007-06-20T19:22:04Z 2007-06-20T19:22:25Z

If you want to run FloristWare on more than one machine you can purchase additional subscriptions at a reduced rate....

Mark Anderson http://www.floristware.com If you want to run FloristWare on more than one machine you can purchase additional subscriptions at a reduced rate. tag:www.floristware.com,2007:/content/users_potential/faqs//15.183 2007-06-20T19:21:34Z 2007-06-20T19:21:55Z

Yes! You should take a really hard look at what they are offering. It looks impressive when a quote includes three computers, monitors, a printer and networking hardware. The problem is they are almost always specifying older machines that have...

Mark Anderson http://www.floristware.com Yes! You should take a really hard look at what they are offering. It looks impressive when a quote includes three computers, monitors, a printer and networking hardware. The problem is they are almost always specifying older machines that have very little value, and you can set up a network for less than $100. If you aren't sure, have someone who knows computers price the equipment they specify. FloristWare will probably run on the hardware you already have. And if you want or need new machines you can buy them more cheaply yourself at Costco or electronics store. tag:www.floristware.com,2007:/content/users_potential/faqs//15.182 2007-06-20T19:20:42Z 2007-06-20T19:21:24Z

No! FloristWare only comes one way — complete! When you choose FloristWare, you get everything that we talk about on this site and in our presentations. We want all users to be successful and take advantage of all of the...

Mark Anderson http://www.floristware.com No! FloristWare only comes one way — complete! When you choose FloristWare, you get everything that we talk about on this site and in our presentations. We want all users to be successful and take advantage of all of the features in the system. tag:www.floristware.com,2007:/content/users_potential/faqs//15.181 2007-06-20T19:19:50Z 2007-06-20T19:20:30Z

The subscription plan greatly benefits you the user. It means you pay for the software only as long as you find it useful. It means you are free to walk away if something better comes along. It means we have...

Mark Anderson http://www.floristware.com contact us for more information.]]> tag:www.floristware.com,2007:/content/users_potential/faqs//15.180 2007-06-20T19:18:33Z 2007-06-20T19:19:40Z

One FloristWare subscription costs just $100 per month. This is an incredible value when you consider that works out to about $3 per day. The time-saving features alone will save you more than that - the increased sales are a...

Mark Anderson http://www.floristware.com One FloristWare subscription costs just $100 per month. This is an incredible value when you consider that works out to about $3 per day. The time-saving features alone will save you more than that - the increased sales are a bonus! Additional subscriptions (if you want to run FloristWare on more than one computer) are heavily discounted. tag:www.floristware.com,2007:/content/users_potential/faqs//15.179 2007-06-20T19:18:05Z 2007-06-20T19:18:20Z

No! The facts are that a lot of people who are good with flowers are not good with computers, and that in busy shops there is a high rate of staff turnover. This meant we had to make FloristWare easy...

Mark Anderson http://www.floristware.com No! The facts are that a lot of people who are good with flowers are not good with computers, and that in busy shops there is a high rate of staff turnover. This meant we had to make FloristWare easy to use and we did. A beginner can sit down and start using FloristWare with no training at all. tag:www.floristware.com,2007:/content/users_potential/faqs//15.178 2007-06-20T19:17:12Z 2007-06-20T19:17:48Z

No! FloristWare is simple. It only comes one way — complete! When you choose FloristWare, you get everything that we talk about on this site and in our presentations. We want you to be successful and take advantage of all...

Mark Anderson http://www.floristware.com No! FloristWare is simple. It only comes one way — complete! When you choose FloristWare, you get everything that we talk about on this site and in our presentations. We want you to be successful and take advantage of all the features. tag:www.floristware.com,2007:/content/users_potential/faqs//15.177 2007-06-20T19:16:21Z 2007-06-20T19:17:02Z

If you don’t like the software, you can just delete it from your machine. If you do like it, contact us and we’ll get you set up with the permanent version....

Mark Anderson http://www.floristware.com contact us and we’ll get you set up with the permanent version.]]> tag:www.floristware.com,2007:/content/users_potential/faqs//15.176 2007-06-20T19:15:04Z 2007-06-20T19:16:12Z

It’s easy to get started using FloristWare. We’ll get you set up with a free trial version that you can use absolutely free of charge. This will allow you to fully evaluate our system and decide whether it will work...

Mark Anderson http://www.floristware.com Get Started page and follow the instructions. ]]> tag:www.floristware.com,2007:/content/users_potential/faqs//15.175 2007-06-20T19:14:22Z 2007-06-20T19:14:45Z

Yes! FloristWare includes a built-in "Timeclock" feature that keeps track of the hours that your employees work and, if you wish, the wages that they earn. The best thing about this feature is that it is so simple it's basically...

Mark Anderson http://www.floristware.com Yes! FloristWare includes a built-in "Timeclock" feature that keeps track of the hours that your employees work and, if you wish, the wages that they earn. The best thing about this feature is that it is so simple it's basically invisible to the employees - it's pretty much automatic. tag:www.floristware.com,2007:/content/users_potential/faqs//15.174 2007-06-20T19:13:53Z 2007-06-20T19:14:10Z

Yes! If you want to run a reminder service FloristWare will ask you to collect information about upcoming birthdays, anniversaries, etc. from the customer at the end of every sale. Then, in advance of the event, FloristWare will prompt your...

Mark Anderson http://www.floristware.com Yes! If you want to run a reminder service FloristWare will ask you to collect information about upcoming birthdays, anniversaries, etc. from the customer at the end of every sale. Then, in advance of the event, FloristWare will prompt your staff to call that customer and ask if they would like to place an order. If they do, all their information is right there to make things quick and easy. In the event you have an email address for the customer Floristware will even create a reminder email, customized for their special event, and send it to them. tag:www.floristware.com,2007:/content/users_potential/faqs//15.173 2007-06-20T19:13:21Z 2007-06-20T19:13:42Z

Yes! Some shops want to use FloristWare only as an order-taking system but to get the full benefit you really should also use it as point-of sale system in place of your cash register....

Mark Anderson http://www.floristware.com Yes! Some shops want to use FloristWare only as an order-taking system but to get the full benefit you really should also use it as point-of sale system in place of your cash register. tag:www.floristware.com,2007:/content/users_potential/faqs//15.172 2007-06-20T19:11:28Z 2009-03-10T01:44:31Z

Yes! If you want it to FloristWare will print enclosure cards and delivery slips. These cards feature the card message and delivery information. A perforation allows the delivery section to be removed by the delivery person or the recipient -...

Mark Anderson http://www.floristware.com Yes! If you want it to FloristWare will print enclosure cards and delivery slips. These cards feature the card message and delivery information. A perforation allows the delivery section to be removed by the delivery person or the recipient - leaving them with an attractive card. We encourage you to have card blanks printed with your store name, phone number and other useful information like instructions for care. We don’t sell these cards but we can put you in touch with a printer who is familiar with them or supply the specifications to your printer. You can also get them from the John Henry Company.