A "Late Cancellation" is a sale that is cancelled after the user has seen the total with tax. Why do you need to worry about them? Because they often indicate internal theft.
Here is how it works. An employee (usually working alone) enters a sale and proceeds right up to the "Payment" step. If the customer says they will be paying cash the employee asks if they need a receipt. If the customer says that a receipt is not required the employee cancels the sale and keeps the money.
FloristWare allows you to pretty much put an end to this type of theft. Whenever an employee cancels a sale late in the process the system captures the name and phone number of the customer and, of course, the employee name and date/time of the cancellation. It also requires the employee to enter a reason for the cancellation.
This alone is enough to deter many casual crooks. Just going through those steps makes it very clear that they are being watched and they'll be inclined to keep straight or move on to greener pastures.
The "Late Cancellation" report in FloristWare shows you all of this type of activity and helps to alert you to alarming trends. If for example you notice that one employee is doing a lot of late cancellations - especially when they are working alone - then you should be worried.
The next step is to call the customer under the guise of customer service - this is why FloristWare captures that information. You could say something like "Mr. Smith, I noticed that you were in the other day and started to make a purchase and changed your mind. I hope that we didn't do anything to upset you."
If at this point the customer tells you that you are mistaken - that they did indeed buy something - then you know that you have a problem.
However, the goal is not so much to catch employees as it is to stop the problem before it starts. FloristWare and the Late Cancellations report helps you do that - your employees will see that you have powerful tools at your disposal and think twice about stealing.
