Certain types of refunds indicate internal theft. FloristWare helps you track these specific types of refunds and put an end to them.
Here is an example - a cash refund issued on the day of sale is very, very suspicious. What has often happened is that the employee has made a cash sale and then immediately issued a refund and kept the money.
FloristWare helps you in this case by tracking all refunds and capturing the name and phone number of the customer as well as the name of the employee and the date and time of the refund. It also requires the user to enter the reason the refund was given. This alone is enough to deter many casual thieves - it becomes obvious that their activity is being recorded and that they will be caught. The goal is always to stop them before they steal.
The Refunds Report shows you all of the refunds and related information (when, who, why, etc.) in a concise presentation. It also links to more detail on each refund so you can see exactly what happened in each case. It even gives you a detailed breakdown of the risk level of each refund - some are really quite harmless while others are very strong indicators of internal theft.
The last resort is to call the customer (FloristWare has saved all of that information for you) and ask why they needed a refund. If they tell you they didn't you know that you have a problem.
This is a proven way to reduce internal theft and improve your bottom line.
P.S. There is one other layer of protection as well - you can restrict the right to give refunds to employees with Manager Level access.
