Frequently Asked Questions

Florists have asked us a lot of great questions over the years. We've organized those frequently asked questions about FloristWare and their answers here.

Florists that have done their research and found FloristWare often have questions - questions that you may share.

We have assembled the questions most frequently asked here. And, to make things easier, we've organized the most frequently asked questions into a few different groups.

And of course we are always happy to answer your questions directly so please feel free to contact us at any time.

Getting Started/Next Steps

Answers to some of the most commonly asked questions about getting started with FloristWare - the most popular independent POS system for florists.

Hardware Requirements

Answers to some of the most commonly asked questions about the computer hardware required by the FloristWare POS system for florists.

Employee FAQs

Answers to some of the most commonly asked questions about the people FloristWare employs to take care of our florist clients.

Pricing & Commitment

Answers to some of the most commonly asked questions about FloristWare pricing, and also contracts/commitments (hint - there are none).

Wire Service Compatibility

Answers to questions about how FloristWare integrates with different wire services.

Website Compatibility

Answers to questions about how FloristWare integrates with the best ecommerce websites available to florists.

The Tough Questions

In the interest of full disclosure – here we answer the difficult questions most floral POS vendors don't even like to be asked.

How To Avoid Floral POS Pitfalls

The questions you absolutely need to ask of any potential POS vendor to avoid the pitfalls and problems most commonly encountered with floral POS software.
  • I love the ease of use, all employees have had no problem learning how to use the program.
    – Joan Coleman
    Owner, Coleman Florist Inc. | DeWitt New York
  • I'm convinced the fundraising feature doubled my Prom business this year. I partnered with the local high school to give back 10% of all the Prom business generated by the school. They put my glossy postcard in all the Prom packets. My Prom Open House this past weekend was a HUGE success, and Floristware is tracking it all for me.
    – Annette Hentz
    Owner, Carver Country Flowers & Gifts | Carver Minnesota
  • FloristWare is one of the best independent POS systems for the flower business I have encountered. I recommend his program to small and big shops alike as it is both powerful and easy to use.
    – Tim Huckabee AIFSE
    President, FloralStrategies
    Author or CSI Flower Shop and the most popular & the most respected sales trainer in the floral industry.
  • I cannot tell you enough how great FW has been for us! It's so friggin' easy to use, and we never have issues!
    – Adam Pomerantz
    Owner, Belvedere Flowers | Havertown Pennsylvania
  • I have had FloristWare since February and absolutely love it!! Even my assistant who is computer illiterate picked it up very quickly.
    – Christina Matthews Brown
    Owner, Violets in Bloom | Melbourne Florida
    Owner, Roses are Red Florist | Indialantic Florida
  • Thanks for checking in! We are doing just great and loving FloristWare. As we have used FloristWare before at our previous job we don't need any real assistance as we're already familiar with the program. If I or my colleagues have any questions, we will not hesitate to contact you! Thank you for all the support!
    – Patti Morgan
    Owner, Floratechnics Inc. | Bowmanville Ontario
  • I have worked with this software for years. I have visited dozens of shops running FloristWare and they're all happy with the product, the support and the continual development.
    – Tim Huckabee AIFSE
    President, FloralStrategies
    Author or CSI Flower Shop and the most popular & the most respected sales trainer in the floral industry.
  • Problem solved. Julie's awesome. Thanks for great service.
    – Annette Hentz
    Owner, Carver Country Flowers & Gifts | Carver Minnesota
  • I sent this PowerBuilder (FloristWare marketing feature) email to anyone who used the word "Valentine" on their card message. It went to 121 people. I already got 2 orders for Vday, just sent it 5 minutes ago :) Floristware Rocks!
    – Adam Pomerantz
    Owner, Belvedere Flowers | Havertown Pennsylvania
  • The folks at FloristWare are responsive to the changing retail landscape and offer great added benefits to their clients like webinars. The service department is excellent and help is a quick call away when we have questions.
    – Rosemary Little Jeffares
    Owner, Quince Flowers | Toronto Ontario
  • I reccommend the FloristWare POS, you use your equipment and no fees at all, monthly prices start as low as $100. They are light years ahead in the marketing game. They will save you money.
    – Rick Rivers
    Owner, A Floral Boutique Florist | Ormond Beach Florida
    Creator of Florist Bootcamp, Respected Industry Speaker and Author
  • Support - from the research to the set up and from training to ongoing help desk - unparalleled. Response time for any question was the best I've ever experienced with POS systems.
    – Dawn Abbamondi
  • I can't believe we ever got along without the program!! It feels like driving without the steering wheel.
    – Marianne Cichowski
    Owner, Awesome Blossoms | Langley BC
  • Thanks you so much! I believe in Floristware and would be lost with out it. I try to share that with anyone who will listen.
    – Rodney Canady
    Owner, Blooms A Million Florist | Pensacola Florida
  • I got this order from a customer who lives in Houston TX, hasn't ordered since 2009, thanks to FloristWare email reminder feature!!
    – Adam Pomerantz
    Owner, Belvedere Flowers | Havertown Pennsylvania
  • FloristWare has simpliflied the the training process for new employees, because the system is so easy to use. It virtually “walks” the staff through the order taking process. An important benefit, this saves time and money in getting new staff up to speed. This is in stark contrast to most other systems where it can take as much as a week to train new users on the basics.
    – Alison Roberge
    Owner, All About Flowers | Edmonton Alberta
  • The marketing features like reminder notices and the customer points has been of great value to increasing sales and customers love the reminders and points.
    – Joan Coleman
    Owner, Coleman Florist Inc. | DeWitt New York
  • Floristware is a wonderful product and would recommended it highly.
    – Mary Grammel
    Owner, Mary G’s Floral & Gifts | Little Elm, Texas
  • The product is easy to use and there are built in strategies to raise the average order.
    – Leslie Kirkland
    Owner, The Enchanted Florist | Ashland Oregon
  • We just wanted to take the time to say THANKS A MILLION! We had a great day yesterday. And Thanks to you it was smooth sailing.
    – Rodney Canady
    Owner, Blooms A Million Florist | Pensacola Florida
  • I really appreciate all you do for me! I love Floristware!!! I have been using the interface at holidays when the orders pour in, instead of entering manually. It saves so much time!
    – Adam Pomerantz
    Owner, Belvedere Flowers | Havertown Pennsylvania
  • You guys are A++++ on customer service. Highley recomending you if someone asks.
    – Donald Rockey
    Owner, Merry's Flowers | Williamsburg Kentucky
  • We have many clients on FloristWare, and it's one of only two POS systems that we have ever recommended. FloristWare is backed by really great people and is powering a lot of really happy florists.
    – Ryan Freeman
    Firth Generation Florist at Martin's the Flower People
    President, Strider Search Marketing and Florist 2.0
    Respected Industry Speaker and SEO Expert
  • Mark has created the most incredible Point of Sale system in the floral industry. Easy to use, great customer service and innovative ideas for making every floral business as profitable as possible make this the best system on the market. Mark has amazing ideas, listens to the needs of his customers, and is always interested in ideas to make this a constantly evolving and growing system.
    – Kelly O'Mara
    Marketing, Pistil Flowers | Toronto Ontario
  • We tried QuickBooks POS but immediately realized that the flower business is very different from other types of retail. We need a system that was designed from the ground up with florists in mind and switched back to FloristWare immediately. Just accounting isn't good enough for a real florist.
    – Richard
    Owner, Jackie O Flowers | Toronto Ontario
  • It's fully loaded with great features and interfaces well with my website. I love the pay by month subscription service.
    – Darrel Ueno
    Owner, La Jolla Village Florist | San Diego California
  • FloristWare is super easy to use and makes staff training a breeze!
    – James Lowe AIFD, CFD
    Owner, Lowe's Floral | Minot North Dakota
  • Having the customer loyalty points program in general increases repeat customers/sales because customers know they are building discounts toward future purchases. From the customer's point of view: not having to carry "another" points card is a big plus and encourages customers to sign up for the program without hesitation.
    – Dorothy Zunti
    Owner, Summerland Flowers and Gifts | Summerland BC
  • Valentine's day was a perfect crash course in using and getting used to the FloristWare system. It worked perfect and made things very easy for us this year... I appreciate all your help and assistance in making this year a great Valentine's day success!!!!
    – Dave Black
    Owner, Off the Wall Florist | St. Louis Missouri
  • ...thanks for being so patient with us "start ups" - it's a great POS you've developed and the customer service is awesome.
    – Pam Doute
    Owner, Keller & Stein Florist | Canton Michigan
  • Got another order below from a sales email from FloristWare. I really like that feature a lot, I have been staying up to date on sending them
    daily/weekly, we had a busy week this week.
    – Adam Pomerantz
    Owner, Belvedere Flowers | Havertown Pennsylvania
  • Mark, Just in case it gets so, so crazy (lol) in the next few days I just wanted to wish you a Happy U.S. Thanksgiving and tell you that FloristWare, you and your staff are at the top of my list for being thankful for this holiday!
    – Joan Coleman
    Owner, Coleman Florist Inc. | DeWitt New York
  • We have been very pleased with our FloristWare POS. I have recommended to all the florists we deal with both local colleagues and our wire partners.
    – James Vince
    Owner, Bloomfields Flowers | Ottawa Ontario
  • I really like the Progress Tracker feature. I use it as a small “Dispatch Manager” (or my version of it). I do not use delivery slips, but print delivery lists from progress tracker and use it as trip sheets – it looks much more professional.
    – Amra Kolasinac
    Owner, Scent & Violet | Houston Texas
  • It rocks! AWESOME! Spent today setting up nested categories, also awesome. massive improvements, thank you!
    – Cheer
    Manager, Fiore | San Francisco California
  • It does everything I need. New features are continually added to the software, and older features are updated regularly to allow superior customer service from us to our clients.
    – Rosemary Little Jeffares
    Owner, Quince Flowers | Toronto Ontario
  • The vendor is superb - friendly, responsive and dedicated to the support of their customers. Floristware is a partner in my business, not just a tool.
    – Annette Hentz
    Owner, Carver Country Flowers & Gifts | Carver Minnesota
  • ALL of my product category questions have been answered, and my new product set-up in FloristWare is AWESOME! It’s just the way I want it.
    – Annette Hentz
    Owner, Carver Country Flowers & Gifts | Carver Minnesota
  • Overall I am very happy with FloristWare. The staff find it simple. It has a simple user interface and has so many features. It acts as a marketing tool, reminders, loyalty programs, free training, inventory, recipes, reports, order history, quoting, punch clock, accounts, statements and wire integration.
    – Alanna Volp
    Owner, Billies Flower House | Squamish BC
  • I have enjoyed working with your company so much! Everyone I deal with is so professional, honest and insightful.
    – Laura Frick
    Owner, Flower Country and Gifts | Columbia South Carolina
  • Easy to use, very helpful and collects good marketing data.
    – Susie Rivers
    Owner, A Floral Boutique Florist | Ormond Beach Florida
  • Awesome software - I love it!
    – Derek Rahal
    Owner, Awesome Blossom | Medicine Hat Alberta
  • I highly recommend this for shops that need an affordable point of sale system with many features.
    – Darrel Ueno
    Owner, La Jolla Village Florist | San Diego California
  • I had a customer order five arrangements to be delivered on five consecutive days after we talked. I set it up right and FloristWare printed five separate worksheets, each with the right day of the week. My wife was stunned, but I simply told her: FloristWare can do ANYTHING.
    – Bill Bryan
    Owner, Flower City | North Carolina
  • The best thing since pen and paper. Thanks FloristWare for bringing flowers out of the dark ages!
    – Rivers Reid
    Owner, Blossoms Rosedale | Toronto Ontario
  • The staff at FloristWare has always been terrific to work with from explaining a feature to resolving any issues that have ever arose. The owner is a pleasure to speak with and tries to accommodate special requests.
    – Joan Coleman
    Owner, Coleman Florist Inc. | DeWitt New York
  • I've really enjoyed having your program as my point of sale!
    – Rebecca Pflughaupt
    Owner, The Garden Gate Flower & Gift Shoppe | Cedar Rapids Iowa
  • I have been using FloristWare for almost four years and I am very pleased with it!
    – Terri Patton
    Owner, Lake Gaston Flower Shop | Gasburg Virginia
  • FloristWare is a great program. I wish that we had found FloristWare before investing in a wire service POS.
    – Michael Champion
    Owner, Rose Petals | North Carolina
  • After over six years we are still in love with FloristWare.
    – Marianne Cichowski
    Owner, Awesome Blossoms | Langley BC
  • Thanks for all you do. Still don’t know how I could do this without your system.
    – Annette Hentz
    Owner, Carver Country Flowers & Gifts | Carver Minnesota
  • Thanks again. It is such a great program.
    – Marianne Cichowski
    Owner, Awesome Blossoms | Langley BC
  • Thanks so much for all your and your company's support throughout the years as well. You have a great product and great service, and if you ever need recommendations, or any other way in which I can be of help, please don't hesitate to ask!
    – Lori Friedlander
    Owner, Flore LLC Fine Flowers | Woodbury Connecticut
  • Floristware is working really well for us.
    – John Beesley
    John

    Owner, Acanthus Floral & Botanical Ltd. | Almonte Ontario
  • I hope my enthusiasm doesn't sound completely crazy to you! In case you haven't noticed, I really do believe in FloristWare and I 'm going to guess that it becomes the Next Best Thing to hit the floral industry!
    – Dorothy Zunti
    Owner, Summerland Flowers and Gifts | Summerland BC
  • Other POS systems had higher monthly rates, as well as nickel and dimmed you to death. With Floristware its one simple flat monthly rate, no gimmicks, nothing to buy, and works with most existing systems, older or advanced.
    – Terry and Becky McCloskey
    Owners, Creative Arrangements | Michigan
  • Just wanted to say THANKS A MILLION from BLOOMS A MILLION! You guys have been great! Deborah has been awesome and invaluable to us!
    – Rodney Canady
    Owner, Blooms A Million Florist | Pensacola Florida
  • We are LOVING FloristWare!!!!! It has been such a huge help in streamlining so many things in the shop. Now that we have gotten more used to it I need to go back through and start learning how to use some of the more advanced features.
    – Christina Matthews Brown
    Owner, Violets in Bloom | Melbourne Florida
    Owner, Roses are Red Florist | Indialantic Florida
  • FloristWare immediately cut our bookkeeping costs by 75% and simplified tax calculations into a click, click -- you're done! -- operation.
    – Rivers Reid
    Owner, Blossoms Rosedale | Toronto Ontario
  • After doing FloristWare's trial...I am hooked!!! It is SOOOO much easier to use than (our current system).
    – Lianne Evans
    Shop Owner
  • FloristWare is a great program, and I want to see it grow even more. With all other POS's I have never been able to collect as much customer information, and I love it.
    – Amra Kolasinac
    Owner, Scent & Violet | Houston Texas
  • We are able to communicate design ideas via a FloristWare quote, and tailor orders to fit the client's needs and budget.
    – Rosemary Little Jeffares
    Owner, Quince Flowers | Toronto Ontario
  • It is Great!!!!!!!! I really do appreciate what you do for us. I also appreciate that you listen to things I send to you and that you really do take them into account. I can’t say thanks enough!!!!
    – Ricky Mapes
    Owner, Tylertown Florist | Tylertown Mississipi
  • When seasonal help comes in for the holidays, It is easy to train them on FloristWare.
    – Terry and Becky McCloskey
    Owners, Creative Arrangements | Michigan
  • You guys are awesome – I am telling every florist I meet they need to switch to FloristWare!
    – Amra Kolasinac
    Owner, Scent & Violet | Houston Texas
// GOOGLE ANALYTICS // ALEXA // ZENDESK/ZOPIM CHAT // HIT TAIL KEYWORD ANALYTICS // CRAZY EGG HEAT MAPPING // PINGDOM ANALYTICS // PERFECT AUDIENCE // FACEBOOK PIXEL CODE // FACEBOOK PIXEL ENHANCER // SPECIAL FORMATTING // GOOGLE PUBLISHER CODE