Our People: Hand Picked To Best Serve Our Florist Clients

FloristWare clients are supported by hand-picked team of experienced floral industry professionals with over 100 years of industry experience.

Whether you are researching a new POS system, getting support on that POS in an emergency, or anything else in between you deserve to speak to highly trained, knowledgeable and experienced industry professionals who were hired solely because of their ability to provide you with the best possible service.

These are the people we employ to assist our florist clients – the one able to serve you best.

 

  • We don't outsource to foreign call centers. When you have a problem you don't want to further complicate things with language issues.
  • We don't outsource to North American call centers where agents are handling Zappos refunds one minute and trying to figure out our system the next.
  • We don't employ friends or family members whose only qualification is that they need a job. When you have a problem you don't need to be explaining redirects to someone with no industry experience.

 

The people in the back office - the ones our clients generally don't deal with - are important too. Here we employ experienced professionals and experts in their fields - chosen for their ability to keep FloristWare on the right path and be here for our clients. We take this seriously.

We're proud of our team. It was assembled with your needs (the service and expertise you deserve and a well-managed company backing it up) and not a desire to save money or help relatives. It's all about you, our florist clients.

Mark Anderson

Founder & Senior Developer 

Over twenty years of experience in retail floral - the first twelve spent in setting up and managing retail flower shops and the rest working with the rapidly growing number of FloristWare users to make it the best POS system in the business - an enthusiastic member and supporter of a number of industry associations and contributor to Floral Management magazine.

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Susan Page

Vice President of Sales & Service

Almost 20 years of industry experience with AFS, Teleflora and BloomNet before bringing her experience to FloristWare. She has the inside knowledge of this incredibly complicated industry to help you make the right decisions.

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Deborah Woodcock

Support Services Manager

Twenty-five years of accounting and standardization experience, almost twenty of that specific to the floral industry working with a national florist association and almost ten years training and supporting FloristWare clients. Deborah Woodcock is the perfect person to help and answer your questions and ensure you get the most from FloristWare.

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Julie Wells

Senior Support Representative

More than ten years experience in retail flower shops, three years as the resident FloristWare expert in a very busy shop and now more than four years at FloristWare - the perfect person to support our clients.

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Kieren MacMillan

Senior Software Developer

The ideal database and interface expert to help bring the feedback and suggestions from our users to life.

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Charles Delfs

Senior Software Developer

A vital FloristWare collaborator and gifted software developer with twenty-five years of experience developing software solutions for small businesses.

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Kathie Murphy

Accounting & Administration

Fifteen years of experience supporting small businesses, the last five of those with FloristWare. Kathie Murphy is the perfect person to help our clients with their billing questions.

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Mary Ann Stewart

Communications

Mary Ann joined FloristWare in May of 2007. She is responsible for marketing & communications. She spent the previous 13 years working for two major financial institutions, with varied roles in training, marketing and communications. She helps FloristWare with advertising, client communications, presentations, web content and more.

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Thanks so much for all your and your company's support throughout the years as well. You have a great product and great service, and if you ever need recommendations, or any other way in which I can be of help, please don't hesitate to ask!
– Lori Friedlander
Owner, Flore LLC Fine Flowers | Woodbury Connecticut

Employees

Why FloristWare?