Summerland Flowers & Gifts is the longest running shop in a quaint town of just 11 000 people. Summerland Flowers & Gifts has grown into a full-service flower and gift shop and is known locally for it's funky atmosphere, dedication to clients, exceptional floral designs with quality products, and showcasing local artists.
Summerland Flowers won the local prestigious award for "Best Florist in the South Okanagan" and placed second in the category of "Best Place to Buy Gifts in the South Okanagan" by Okanagan LIfe Magazine in 2005.
Owner Dorothy Zunti describes her shop as " a progressive business committed to providing the best possible shopping experience with professional caring service, which has been greatly enhanced by incorporating FloristWare POS system into our business about a year and half ago.
Customers enjoy the loyalty points program - not having to carry "another" points card is a big plus and encourages customers to sign up for the program without hesitation. Having the loyalty points program in general increases repeat customers/sales because customers know they are building discounts toward future purchases.
Two of our favourite FloristWare features are:
1) having recorded orders lets us serve repeat customers more quickly and efficiently, and gives us the opportunity to get to know both existing and new customers in a more personal way, thereby developing stronger relationships and nurturing customer confidence.
2) The ability to run FloristWare on more than one computer allows us to input and process orders at a faster rate everyday - and especially during busy holiday times.
Both the business and the customers benefit from the extensive sender/recipient database. Looking for past orders in FloristWare is much easier than looking through stacks of paper invoices. We also appreciate the ability to email invoices/receipts to customers straight from the system - it really enhances the professionalism of our business.
The FloristWare team is always there to help us with whatever questions we have. The system upgrades have taken care of the issues we have expressed, and the team is always striving to improve the system to make it the best possible POS system out there. This dedication to the product creates confidence and reassurance for business owners using FloristWare.
Compared to the costs of other POS systems, FloristWare beats them all!