One of the most important features in our mobile floral delivery app is the ability to send real time delivery confirmations by email and/or text message. This drastically reduces the time spent handling "do you know if my flowers have been delivered yet?" calls and delights customers. This helps make it one of our most popular features for florists.
More Important Than Ever
As labor continues to get scarcer and more expensive efficiency is critical. Real time delivery confirmations from the FloristWare Mobile Delivery App don't just delight your customers, they save you from wasting time on "are they there yet?" phone calls.
All the research shows that real time delivery confirmations dramatically improve customer satisfaction and improve customer loyalty but the truth is that – pretty much everywhere else but the flower business – they have become standard. Sending real time delivery confirmations is not just a way to set yourself above and apart from your competition, it's also essential to keep you from falling behind.
Email or SMS (Text) Message?
Both! FloristWare and our mobile delivery app can send flower delivery confirmations in real time by email and/or text message. You can define a different message template for each method, choose which (or both) methods you want to use by default, and then override on an order-by-order basis (one customer wants to be notified their flowers were delivered by text message, another by email, and some maybe both.
"Real time delivery confirmations are vital because delivery is the moment that matters most, and “once you can own the moment that matters, you build a loyal customer base.”"
Photo & Signature Capture + Driver Note
Our mobile delivery app allows the driver to take a photograph and/or get the recipient signature confirming delivery. The driver can also enter a note ("loved the flowers!", "left with receptionist", etc.).
And, if you like, this note or links to the photo and/or signature can be included in the text or email notification.
Flower Shop Network Delivery Confirmations
FloristWare doesn't just send delivery confirmations to the customer, it also automatically sends them to Flower Shop Network on all of your incoming FSN web and F2F orders. It's just one more part of our industry leading Flower Shop Network integration.
Delivery Confirmation For Your Website Orders As Well
Our delivery confirmations are not just for phone orders. FloristWare also lets you send delivery confirmations for orders placed on any of the popular ecommerce website platforms for florists we integrate with including...